2022 Retailer of the Year: Healthy Edge Retail Group

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Akin’s, Chamberlin’s Natural Foods and Earth Origins Market—With 19 Stores in Oklahoma, Arkansas, Missouri and Florida

This growing retail group stays true to its employees, its communities and to its health food store roots that date back to 1935.

Meet the Team:

Mark Parette—Senior Vice President—Parette started with the company in 1988, when there were two locations. He is located in Tulsa, OK but spends approximately half of his time in the Orlando and Tampa, FL areas.

Jeff Shackelford—Vice President, Purchasing—Shackelford started with the Akin’s banner in 1998 when it was a five-store chain. He worked in a variety of roles over the years starting as a grocery stock team member, moving up through department, store and regional management roles to his current role as vice president of purchasing for the company.

Amanda McCollum—Senior Operations Manager—McCollum started with Akin’s in 1999 as a supplement salesperson. She relocated to Florida to work in the Chamberlin’s stores and then in 2004, moved back to her hometown of Tulsa and transitioned into the corporate office. Over the years, she has filled a variety of positions in store operations and project management. She is currently the senior operations manager for the Healthy Edge Retail Group.

Mary Ann O’Dell, MS, RDN—Marketing & Education Director—O’Dell said she was raised in this business. Her father owned and operated Akin’s stores for more than 40 years, and she and her sister Sally (who also still works at Akin’s) started working there as teenagers. She went on to study nutrition in school and have used to her knowledge to help educate both staff and consumers. She helps coordinate marketing efforts and staff education efforts.

While the Healthy Edge Retail Group (HERG) has only been around a few years, two of the three banners that operate under HERG, Akin’s Natural Foods (ANF) and Chamberlin’s Natural Foods (CNF), have been open since 1935; the Earth Origins Market (EOM) banner has been serving its communities since 1993.

Family-owned Akin’s and Chamberlin’s banners were folded into the HERG around 2000; the EOM stores came on board in 2016, and the ANF and CNF stores have operated continuously since the 1930’s.

There are now a total of 19 retail stores: ANF has six locations in Oklahoma (four), Arkansas (one) and Missouri (one); CNF has seven locations in Central Florida; and EOM has six locations primarily down the West Coast of Florida. The group’s support offices are located in Tampa and Orlando, FL, and Tulsa, OK.

The stores have been a staple of the natural products industry even before “healthy foods” became a thing. “Our stores have always been true health food stores, where ingredients matter,” said Shackelford. “Akin’s and Chamberlin’s sold health products before they were known as health products. Items such as flax, oat bran and other healthy foods were staples on the shelves well before they were known as being healthy. Over the years, we have adjusted to carry the latest and greatest healthy products. With two of our banners being rooted in over 87 years of serving the communities, we have become known as the source for all things healthy.”

O’Dell added, “In the late 1980s, we were the only game in town, so to speak, and we were 100 percent ‘health food’ stores. When we even had any discussions of competitors, it was other independents we were talking about, not mega naturals … we were a lifestyle choice, back then as much as we are now, but it was still very much a fringe lifestyle. Moving into the mid 1990s, we began to feel huge pressure from the big box guys. Our industry became more accepted, and the money began to interest bigger and bigger competitors. Our core business is still supplements, but we learn every day how to become our customers’ go to place to facilitate a lifestyle choice … we want to be the whole solution, without selling our souls,” she said.

An Evolution

As the saying goes, the only thing that is constant is change. “We are always looking at what is going to serve our communities better and how we can become a larger part of each community we serve,” Shackelford said. “This starts with the education of our team members that are on the front lines working with the customers and moves to the products we have available in our stores and finally where our stores are located and their individual design/layouts.”

“Jeff is absolutely correct,” Parette said, “but we have gone through times that we didn’t evolve fast enough and paid the price. Our current ownership is extremely supportive of forward-looking upgrades, in all aspects of the operation. The evolution in POS (point of sales) equipment, our state-of-the-art rewards program (we have grown from punch cards and mail in receipt rewards to where we are today), and curbside and web ordering have all been huge changes. Some things that have not changed are our commitment to customer service (no waiting in line to check out), knowledgeable sales staff on the floor every minute that we are open, and an “all hands-on deck” attitude, from the office on down.”

The Group Goal

In short, the HERG’s mission is to strive to be the healthy neighborhood market with knowledgeable team members and a complete store where customers can pick up their healthy grocery items, cruelty-free personal care items, organic produce and all their supplements in one place, Shackelford noted. “We achieve this by investing in our team members with continuous education on the products and trends so they can answer questions for the consumer, we review thousands of items each year to ensure we have a complete selection of products across all departments from the tried-and-true supplements to the latest trends.”

Store-by-Store Design

With so many stores, one might imagine that the HERG might brand its stores using a “cookie cutter” approach—but that has not been the case, said Shackelford. “Each of our 19 locations is unique not only in product selection offered but square footage of the retail store,” he said. “We strive to really be the healthy neighborhood market in each market we serve. We are constantly looking at what we are offering on a store-by-store basis and adjusting to serve the needs of the community for that particular location. While supplements are a major part of our overall business, we do have locations that have full deli counters, hot bars, grab and go offerings and fresh juice/smoothie counters.”

While the stores stay unique to their original brands, the group objective remains the same across all of the banners. And their greatest competitor is themselves. Shackelford explained: “We are constantly working to improve who we are and what we can do for each community we serve. There are lots of great retailers out there and while we are always looking for ideas of what/how we can do better, we do focus on what we are doing in our stores every day and how we can better take care of that customer.”

He added that there are two points that differentiate HERG: education and product selection. “We developed an inhouse training program, TNT, Total Nutrition Training, almost 20 years ago,” he said. “We also utilize the variety of education offered by our brand partners and are always looking for new tools to incorporate. Our product selection is truly second to none, the category management team is always looking at what’s new and even our smallest location is approaching 10,000 products on the shelves every day, [and] our largest locations approach double that amount.”

Other points of differentiation, according to Parette, are clean ingredients, broad selection, unparalleled customer service, the most knowledgeable staff in every market and a commitment to excellence. “We stumble, on occasion, but our focus from top to bottom is putting the customer first,” he said. “Our store managers, area managers and all of us in the corporate office have no confusion about who we work for. We will often ask how an ops decision, purchasing decision, even an IT or accounting decision, will effect ‘Mrs. Jones’ … if it doesn’t pass that test, [it’s] likely not gonna get approved.”

Roadblocks Ahead

Stumbling blocks and challenges have required some outside-the-box thinking for this retailer. And one recent challenge, which should come as no surprise, has been supply chain, Shackelford said. “Over the last few years, staying in stock or finding alternative products has been an all-hands-on deck situation,” he noted. “We have gotten creative, from sourcing new brands, to adding additional suppliers to refreshing communication methods with our industry partners. We all have a hand in making sure we are actively looking for new sources for existing products, alternative products when necessary and adjusting our replenishment actions to meet the needs to get products in stores as soon as possible.” At some levels another challenge has been staffing, Parette noted. However, he added, the group has been fortunate that many of its core employees have been there into their second and third decades—”they are not only committed to the lifestyle, but to each other,” he said. “We are very much family, and that has helped us retain our key folk.”

Business Culture

The HERG is a SENPA member, and Shackelford sits on the board of directors for the organization as a retail director. The stores have also been members of the Natural Products Association in the past and team members have participated in both organizations’ leadership groups.

As for the stores’ work environment, “We aim to have stores that customers feel comfortable coming into and looking around, asking questions and wanting to visit,” Shackelford said. “While taking care of the customer is always everyone’s first priority, we also hold in-store events that are fun and a partylike atmosphere and do some off-site team building activities.”

The stores also feature long-term employees every month in the employee newsletter, a list that continues to grow, showing that they have an atmosphere where staff feel comfortable working.

The staff members from the newest banner, Earth Origins Market, quickly became part of the family, Parette noted. “The cohesiveness of these three folks really helps us pick the strengths and weaknesses from the individual banners and apply those strengths to all three.”

Staff Education

The staff members run the gamut of educational backgrounds, from former doctors and nurses, to registered dieticians and nutritionists, to those who are self-educated. “Regardless of your knowledge when you come to work for one of our stores, we then invest in expanding that knowledge with our TNT program, educational opportunities from our brand partners, in-store consumer seminars, even our annual Vendor Summit show with educational breakout sessions,” Parette said.

Education of the team members is one of the things that makes the group different, according to O’Dell. “We have a reputation as being a trusted source for appropriate nutrition information in our stores,” she explained. “Our TNT program includes training for all staff on how to give appropriate information, plus more in-depth training for sales associates who work in the supplement areas to educate them on the use and sale of supplements we offer.”

Pro-community and Pro-environment

With stores located in four states and 15 different communities, highlighting “local” can be a challenge—but HERG makes a point to support local brands and local farming where it can. The team members regularly visit farmers markets, and regularly reach out to local businesses to add them to its stores, Shackelford said.

“Every day we strive to improve from the previous day in how eco-friendly we are,” he added. “This can be from simple recycling programs, to supporting brands that are putting a focus on eco-friendly packaging and production.”

Shackelford said HERG encourages its store managers and team members to get involved. “We make donations to lots of local groups to help support them, and attend a variety of community events both large such as VegFest and smaller like the Baldwin Park First Friday Festivals. As part of being a good community member, we are always looking for ways we can be more involved,” he said. “From supporting local schools, food banks, charities and other groups, we strive to be a good partner in each market.”

Customers’ Nutritional Needs

The HERG customers are like many others who are looking for natural solutions to health challenges and ways to achieve a better quality of life. “From customers looking for healthier diet options, to ways to help manage a variety of health issues, they look to us to be able to answer their questions and show them options where they can improve whatever situation they are faced with,” said Shackelford.

And like so many others, stress and immune have been big needs for the stores’ customers over the last couple of years, said O’Dell, “but we see people looking for a variety of support, from digestion to sleep to energy support.”

HERG offers an incentive program to help customers shop. The loyalty program allows customers to accumulate points with every purchase that can be redeemed as savings at the register.

The loyalty program also helps the staff communicate with its customers and let them know about special events, new products and other member-only benefits they can take advantage of.

“The program to serve customers the way they want to shop is something we have expanded on in recent years,” said Shackelford. “We have always been a brick-and-mortar retailer, and always will be, but many years ago we set up our websites so that customers could shop online and have their orders shipped to them. As the technology has advanced in recent years we expanded on that idea and now also offer customers curbside pick-up and home delivery. Our customers now have four ways to shop: in-store, ship to home, curbside pick-up and home delivery.”

Best Suppliers

With its long history in the industry, HERG has been able to work with start-up businesses that grew over the years into large multi-national companies. “We work with all the greats like Garden of Life, Nutraceutical, Irwin Naturals and many others, but also are lucky enough to work with the smaller companies that are only locally available to one or two stores,” Shackelford said. “Every company has strengths that they contribute to our staff and stores—it may be education or hot trending products/ingredients, or it could simply be attending our events and working in our stores.”

HERG stores also stock private label products. “We feel that the private label products allow us to be more in control of what we put our name on,” Shackelford explained. “We take a lot of pride in who we are, so we are not willing to just place our label on any product. It allows us to do custom formulas and special price points to ensure the customers are not only getting a very high-quality product, but [also] a great price. We are always looking at items to add to our private label program and attempt to roll out new products on a regular basis throughout the year.”

Social Media/Store Technology

As for social media, HERG focuses on Facebook, Instagram and Twitter. “We utilize these three primary platforms to educate consumers about general health information, products we offer, and about in-store events as well as community events we participate in,” said O’Dell. “During the pandemic we offered some Facebook Live videos, but as restrictions eased, we have moved back to in-store events and seminars.”

Shackelford added, “Right now I would have to say Facebook and Instagram allow us to communicate with not just our customers but people in general. We post our weekly Super 7 specials, communicate about events, do brand spotlights and even employee favorite products via the platform.”

Growth for the Future

For the future, HERG’s plan is to continue to grow, Shackelford said. “This is the only way we will be able to serve more customers and be their healthy neighborhood market. We will always be looking at ways we can improve our existing locations and get more connected into each community we already serve.”

Parette added, “We have a new FL location coming out of the ground now, and we are looking every day for opportunities, both existing stores that will fold in well with our values, and for new locations. Rent rates are challenging, in many of our markets, but our ownership has been extremely supportive.”

Ultimately, he said, the future of the company is squarely vested in its people. “I have had the absolute pleasure of watching Jeff, Mandy and Sara (Michonski, CNF’s area manager) grow, from their teens or early twenties, into the roles they fill now. As we continue to grow, they will be the standard bearers, and they will continue to shape the direction of the company. We are in very good hands.” VR

Extra! Extra!

Akin’s, Chamberlin’s Natural Foods and Earth Origins Market—With 19 Stores in Oklahoma, Arkansas, Missouri and Florida

This growing retail group stays true to its employees, its communities and to its health food store roots that date back to 1935.

Meet the Team:

Mark Parette—Senior Vice President—Parette started with the company in 1988, when there were two locations. He is located in Tulsa, OK but spends approximately half of his time in the Orlando and Tampa, FL areas.

Jeff Shackelford—Vice President, Purchasing—Shackelford started with the Akin’s banner in 1998 when it was a five-store chain. He worked in a variety of roles over the years starting as a grocery stock team member, moving up through department, store and regional management roles to his current role as vice president of purchasing for the company.

CapsCanada

Amanda McCollum—Senior Operations Manager—McCollum started with Akin’s in 1999 as a supplement salesperson. She relocated to Florida to work in the Chamberlin’s stores and then in 2004, moved back to her hometown of Tulsa and transitioned into the corporate office. Over the years, she has filled a variety of positions in store operations and project management. She is currently the senior operations manager for the Healthy Edge Retail Group.

Mary Ann O’Dell, MS, RDN—Marketing & Education Director—O’Dell said she was raised in this business. Her father owned and operated Akin’s stores for more than 40 years, and she and her sister Sally (who also still works at Akin’s) started working there as teenagers. She went on to study nutrition in school and have used to her knowledge to help educate both staff and consumers. She helps coordinate marketing efforts and staff education efforts.

While the Healthy Edge Retail Group (HERG) has only been around a few years, two of the three banners that operate under HERG, Akin’s Natural Foods (ANF) and Chamberlin’s Natural Foods (CNF), have been open since 1935; the Earth Origins Market (EOM) banner has been serving its communities since 1993.

Family-owned Akin’s and Chamberlin’s banners were folded into the HERG around 2000; the EOM stores came on board in 2016, and the ANF and CNF stores have operated continuously since the 1930’s.

There are now a total of 19 retail stores: ANF has six locations in Oklahoma (four), Arkansas (one) and Missouri (one); CNF has seven locations in Central Florida; and EOM has six locations primarily down the West Coast of Florida. The group’s support offices are located in Tampa and Orlando, FL, and Tulsa, OK.

The stores have been a staple of the natural products industry even before “healthy foods” became a thing. “Our stores have always been true health food stores, where ingredients matter,” said Shackelford. “Akin’s and Chamberlin’s sold health products before they were known as health products. Items such as flax, oat bran and other healthy foods were staples on the shelves well before they were known as being healthy. Over the years, we have adjusted to carry the latest and greatest healthy products. With two of our banners being rooted in over 87 years of serving the communities, we have become known as the source for all things healthy.”

O’Dell added, “In the late 1980s, we were the only game in town, so to speak, and we were 100 percent ‘health food’ stores. When we even had any discussions of competitors, it was other independents we were talking about, not mega naturals … we were a lifestyle choice, back then as much as we are now, but it was still very much a fringe lifestyle. Moving into the mid 1990s, we began to feel huge pressure from the big box guys. Our industry became more accepted, and the money began to interest bigger and bigger competitors. Our core business is still supplements, but we learn every day how to become our customers’ go to place to facilitate a lifestyle choice … we want to be the whole solution, without selling our souls,” she said.

An Evolution

As the saying goes, the only thing that is constant is change. “We are always looking at what is going to serve our communities better and how we can become a larger part of each community we serve,” Shackelford said. “This starts with the education of our team members that are on the front lines working with the customers and moves to the products we have available in our stores and finally where our stores are located and their individual design/layouts.”

“Jeff is absolutely correct,” Parette said, “but we have gone through times that we didn’t evolve fast enough and paid the price. Our current ownership is extremely supportive of forward-looking upgrades, in all aspects of the operation. The evolution in POS (point of sales) equipment, our state-of-the-art rewards program (we have grown from punch cards and mail in receipt rewards to where we are today), and curbside and web ordering have all been huge changes. Some things that have not changed are our commitment to customer service (no waiting in line to check out), knowledgeable sales staff on the floor every minute that we are open, and an “all hands-on deck” attitude, from the office on down.”

The Group Goal

In short, the HERG’s mission is to strive to be the healthy neighborhood market with knowledgeable team members and a complete store where customers can pick up their healthy grocery items, cruelty-free personal care items, organic produce and all their supplements in one place, Shackelford noted. “We achieve this by investing in our team members with continuous education on the products and trends so they can answer questions for the consumer, we review thousands of items each year to ensure we have a complete selection of products across all departments from the tried-and-true supplements to the latest trends.”

Store-by-Store Design

With so many stores, one might imagine that the HERG might brand its stores using a “cookie cutter” approach—but that has not been the case, said Shackelford. “Each of our 19 locations is unique not only in product selection offered but square footage of the retail store,” he said. “We strive to really be the healthy neighborhood market in each market we serve. We are constantly looking at what we are offering on a store-by-store basis and adjusting to serve the needs of the community for that particular location. While supplements are a major part of our overall business, we do have locations that have full deli counters, hot bars, grab and go offerings and fresh juice/smoothie counters.”

While the stores stay unique to their original brands, the group objective remains the same across all of the banners. And their greatest competitor is themselves. Shackelford explained: “We are constantly working to improve who we are and what we can do for each community we serve. There are lots of great retailers out there and while we are always looking for ideas of what/how we can do better, we do focus on what we are doing in our stores every day and how we can better take care of that customer.”

He added that there are two points that differentiate HERG: education and product selection. “We developed an inhouse training program, TNT, Total Nutrition Training, almost 20 years ago,” he said. “We also utilize the variety of education offered by our brand partners and are always looking for new tools to incorporate. Our product selection is truly second to none, the category management team is always looking at what’s new and even our smallest location is approaching 10,000 products on the shelves every day, [and] our largest locations approach double that amount.”

Other points of differentiation, according to Parette, are clean ingredients, broad selection, unparalleled customer service, the most knowledgeable staff in every market and a commitment to excellence. “We stumble, on occasion, but our focus from top to bottom is putting the customer first,” he said. “Our store managers, area managers and all of us in the corporate office have no confusion about who we work for. We will often ask how an ops decision, purchasing decision, even an IT or accounting decision, will effect ‘Mrs. Jones’ … if it doesn’t pass that test, [it’s] likely not gonna get approved.”

Roadblocks Ahead

Stumbling blocks and challenges have required some outside-the-box thinking for this retailer. And one recent challenge, which should come as no surprise, has been supply chain, Shackelford said. “Over the last few years, staying in stock or finding alternative products has been an all-hands-on deck situation,” he noted. “We have gotten creative, from sourcing new brands, to adding additional suppliers to refreshing communication methods with our industry partners. We all have a hand in making sure we are actively looking for new sources for existing products, alternative products when necessary and adjusting our replenishment actions to meet the needs to get products in stores as soon as possible.” At some levels another challenge has been staffing, Parette noted. However, he added, the group has been fortunate that many of its core employees have been there into their second and third decades—”they are not only committed to the lifestyle, but to each other,” he said. “We are very much family, and that has helped us retain our key folk.”

Business Culture

The HERG is a SENPA member, and Shackelford sits on the board of directors for the organization as a retail director. The stores have also been members of the Natural Products Association in the past and team members have participated in both organizations’ leadership groups.

As for the stores’ work environment, “We aim to have stores that customers feel comfortable coming into and looking around, asking questions and wanting to visit,” Shackelford said. “While taking care of the customer is always everyone’s first priority, we also hold in-store events that are fun and a partylike atmosphere and do some off-site team building activities.”

The stores also feature long-term employees every month in the employee newsletter, a list that continues to grow, showing that they have an atmosphere where staff feel comfortable working.

The staff members from the newest banner, Earth Origins Market, quickly became part of the family, Parette noted. “The cohesiveness of these three folks really helps us pick the strengths and weaknesses from the individual banners and apply those strengths to all three.”

Staff Education

The staff members run the gamut of educational backgrounds, from former doctors and nurses, to registered dieticians and nutritionists, to those who are self-educated. “Regardless of your knowledge when you come to work for one of our stores, we then invest in expanding that knowledge with our TNT program, educational opportunities from our brand partners, in-store consumer seminars, even our annual Vendor Summit show with educational breakout sessions,” Parette said.

Education of the team members is one of the things that makes the group different, according to O’Dell. “We have a reputation as being a trusted source for appropriate nutrition information in our stores,” she explained. “Our TNT program includes training for all staff on how to give appropriate information, plus more in-depth training for sales associates who work in the supplement areas to educate them on the use and sale of supplements we offer.”

Pro-community and Pro-environment

With stores located in four states and 15 different communities, highlighting “local” can be a challenge—but HERG makes a point to support local brands and local farming where it can. The team members regularly visit farmers markets, and regularly reach out to local businesses to add them to its stores, Shackelford said.

“Every day we strive to improve from the previous day in how eco-friendly we are,” he added. “This can be from simple recycling programs, to supporting brands that are putting a focus on eco-friendly packaging and production.”

Shackelford said HERG encourages its store managers and team members to get involved. “We make donations to lots of local groups to help support them, and attend a variety of community events both large such as VegFest and smaller like the Baldwin Park First Friday Festivals. As part of being a good community member, we are always looking for ways we can be more involved,” he said. “From supporting local schools, food banks, charities and other groups, we strive to be a good partner in each market.”

Customers’ Nutritional Needs

The HERG customers are like many others who are looking for natural solutions to health challenges and ways to achieve a better quality of life. “From customers looking for healthier diet options, to ways to help manage a variety of health issues, they look to us to be able to answer their questions and show them options where they can improve whatever situation they are faced with,” said Shackelford.

And like so many others, stress and immune have been big needs for the stores’ customers over the last couple of years, said O’Dell, “but we see people looking for a variety of support, from digestion to sleep to energy support.”

HERG offers an incentive program to help customers shop. The loyalty program allows customers to accumulate points with every purchase that can be redeemed as savings at the register.

The loyalty program also helps the staff communicate with its customers and let them know about special events, new products and other member-only benefits they can take advantage of.

“The program to serve customers the way they want to shop is something we have expanded on in recent years,” said Shackelford. “We have always been a brick-and-mortar retailer, and always will be, but many years ago we set up our websites so that customers could shop online and have their orders shipped to them. As the technology has advanced in recent years we expanded on that idea and now also offer customers curbside pick-up and home delivery. Our customers now have four ways to shop: in-store, ship to home, curbside pick-up and home delivery.”

Best Suppliers

With its long history in the industry, HERG has been able to work with start-up businesses that grew over the years into large multi-national companies. “We work with all the greats like Garden of Life, Nutraceutical, Irwin Naturals and many others, but also are lucky enough to work with the smaller companies that are only locally available to one or two stores,” Shackelford said. “Every company has strengths that they contribute to our staff and stores—it may be education or hot trending products/ingredients, or it could simply be attending our events and working in our stores.”

HERG stores also stock private label products. “We feel that the private label products allow us to be more in control of what we put our name on,” Shackelford explained. “We take a lot of pride in who we are, so we are not willing to just place our label on any product. It allows us to do custom formulas and special price points to ensure the customers are not only getting a very high-quality product, but [also] a great price. We are always looking at items to add to our private label program and attempt to roll out new products on a regular basis throughout the year.”

Social Media/Store Technology

As for social media, HERG focuses on Facebook, Instagram and Twitter. “We utilize these three primary platforms to educate consumers about general health information, products we offer, and about in-store events as well as community events we participate in,” said O’Dell. “During the pandemic we offered some Facebook Live videos, but as restrictions eased, we have moved back to in-store events and seminars.”

Shackelford added, “Right now I would have to say Facebook and Instagram allow us to communicate with not just our customers but people in general. We post our weekly Super 7 specials, communicate about events, do brand spotlights and even employee favorite products via the platform.”

Growth for the Future

For the future, HERG’s plan is to continue to grow, Shackelford said. “This is the only way we will be able to serve more customers and be their healthy neighborhood market. We will always be looking at ways we can improve our existing locations and get more connected into each community we already serve.”

Parette added, “We have a new FL location coming out of the ground now, and we are looking every day for opportunities, both existing stores that will fold in well with our values, and for new locations. Rent rates are challenging, in many of our markets, but our ownership has been extremely supportive.”

Ultimately, he said, the future of the company is squarely vested in its people. “I have had the absolute pleasure of watching Jeff, Mandy and Sara (Michonski, CNF’s area manager) grow, from their teens or early twenties, into the roles they fill now. As we continue to grow, they will be the standard bearers, and they will continue to shape the direction of the company. We are in very good hands.” VR



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