Nespresso expands DHL partnership to serve UK and Ireland

Nestlé Nespresso and DHL Supply Chain will build on its relationship, which dates back to 2014, with DHL now providing logistics and fulfilment services in the UK and Republic of Ireland (ROI).
From Q1 2023, DHL will handle all warehousing across Nespresso’s ecommerce and network of retail boutiques in the UK & ROI. Projected to handle six million orders in year one alone, the UK operation will be based in a dedicated omnichannel facility in Coventry.

The facility is equipped with state-of-the-art automation, with a BREEAM rating of ‘excellent’ thanks to extensive environmental features including solar panels, electric charge points and air source heat pumps. The Irish operation will be based in Dublin.

The existing partnerships between DHL and Nespresso in Italy, Brazil, Malaysia and Taiwan will also continue. In all markets, DHL will manage key aspects of the supply chain, including storage, warehousing and picking and packing of individual orders.

“I am delighted that we will be working with DHL from next year,” said Jan Süßmeir, customer care & services director at Nespresso UK & ROI.

“With their warehousing expertise, innovative automation technology and a strong focus on delivering sustainable operations and services, DHL is the ideal supply chain partner for Nespresso UK & Ireland. Together, we will deliver on Nespresso’s ambitions to further build our premium quality of service and achieve joint success.”

The blend of robotics and manual input across the operation was a key driver in Nespresso’s decision to partner with DHL. To meet the brand’s ambitious growth plans, DHL will employ both ‘spider’ and collaborative robots to scale up at short notice, without requiring additional labour. Robot pickers are able to process up to eight times faster than manual handling. Meanwhile, colleagues at the site will have the opportunity to upskill in automation management.

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